Gather the information the office needs
Explain the child's age, where the pain seems to be, when it started and whether there was an injury. Mention swelling, fever, a broken tooth, difficulty eating or sleeping, and any relevant medical conditions.
Tell the team whether the affected tooth is a baby tooth or permanent tooth if you know. If you are unsure, say so. Avoid trying to diagnose the problem by repeatedly pressing or testing the tooth.
Avoid home treatment that can cause harm
Do not put aspirin, harsh chemicals or household remedies directly on a tooth or gum. Do not try to drain a swelling or remove a tooth yourself. Ask a dentist, pediatrician or pharmacist about suitable pain relief for the child's age and health.
A lost baby tooth and a knocked-out permanent tooth need different management. Call for immediate professional instructions after a dental injury and explain what happened.
Recognize when to seek emergency help
Difficulty breathing or swallowing, severe facial swelling, uncontrolled bleeding or a serious injury requires emergency medical care. Do not wait for the dental office to answer a website inquiry in those circumstances.
After the immediate problem is addressed, ask about follow-up and prevention. Baby teeth matter for comfort, eating and development; an issue should not be dismissed simply because the tooth will eventually be replaced. The dentist can explain the available options and the next visit.
Further reading
American Dental Association: Dental emergencies ↗
General education, not a diagnosis or an individual treatment recommendation. Ask your dental professional about your own care.